Hosted Call Recording

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Welcome to the Hosted Call Recording channel! The world of the call center is an increasingly competitive and intriguing one as the world of technology watches the evolution of legacy and hosted systems. Hosted call recording plays a huge role in the development of the call center, and enterprise and SMB customer relationship management as a whole. In order to maintain effective customer relationships and compliance, businesses need optimal hosted call recording services that improve performance and agent productivity. Implementing a hosted call recording solution ensures security maintenance as well as customer satisfaction. Use this Hosted Call Recording channel as your daily dose of news in the call recording industry.

Hosted Call Recording Featured Articles

Understanding the Value of Cloud-Based Communications
Leveraging communications in the cloud is a growing trend among small businesses and enterprises alike as cloud-based telephony is an affordable platform to support Unified Communications. Users seeking to listen to voicemail, make calls and send and receive faxes while on the go can benefit from this flexible technology.
5/24/2012

Primus Launches New Suite of Call Center Services
Primus Business Services is delivering big solutions for small businesses with the release of a new Hosted PBX suite of call center services.
5/16/2012

L3 Prime, SIP Print Improve WFO with Call Recording
Workforce management and SIP-based call recording are the peanut butter and jelly of call center solutions. One just simply isn't as good without the other. No two companies know this as well as L3 Prime and SIP Print, which is why they've come together to enhance L3 Prime's workforce optimization offerings with SIP Print's VoIP call recording technology.
5/10/2012

Intelecom and Cloud9 Collaborate to Deliver Cloud Contact Center Services
Intelecom and Cloud9 have partnered with each other to deliver their clientele with a comprehensive integrated and secure call recording service. For the uninitiated, Intelecom is a provider of cloud-based contact center solutions, and Cloud9 Business Analytics Ltd, is an established call recording and quality monitoring software-as-a-service (SaaS) company.
5/3/2012

The Evolution of Hosted Call Recording
Going with hosted call recording is saving companies time, effort and money. With a hosted solution, you can record any type of call from anywhere and at any time. There is no hardware to buy. There is not software to license and upgrade, nor is your IT staff required to do the maintenance.
4/25/2012

Netelligent in Pact with Desktone to Deliver Cloud-Hosted Virtual Desktops
Virtual desktops are becoming a norm in enterprises and contact centers. Cloud-hosted predictive dialer and virtual desktop solutions offer greater flexibility and control over contact center operations and help organizations minimize operating expenses.
4/18/2012

Horne and Evolve Deliver HD Telecom Services to Government
Horne International has partnered with Evolve to establish Hornet. The new entity will offer Hosted HD Voice over Internet Protocol (VoIP), Unified Communications and Managed Networking Services to Government and other large multi-line businesses and organizations.
4/12/2012

Hosted Call Recording: The Argument for Cloud-based UC
As everything moves to the cloud, from application services to customer service, it's no surprise that unified communications as a service (UCaaS) is also something that companies see moving to the cloud as well. The move from a traditional PBX system in the office, to having everything being in the cloud, can be scary and put managers on edge, but Jay Brandstadter argues that it makes sense in many situations, today more than ever.
4/3/2012

Hosted Call Recording: Telcentris Launches Cloud Routing Solution
Telcentris Inc., a leader in cloud communications and the creator of VoxOx and VoxOx In Business, has launched its Cloud Routing solution­­, which can be used to extend existing call center capacity or to manage inbound call traffic.
3/29/2012

VPI Launches Hosted Contact Center Solution
VPI has launched a groundbreaking, hosted, pay-as-you-go contact center solution.
3/22/2012

Hosted Call Recording Makes Sense for the Small Business
Call centers have relied on call recording for years to protect quality of service, promote agent coaching and even adhere to industry regulations. Many of the same benefits can be extended to a variety of industries, especially when call recording is leveraged in the cloud. When the business has a number of different locations, hosted call recording may be a viable fit.
3/19/2012

Call Recording and Performance Management Collide in SIP Print's Partnership with ContactPoint
SIP Print and ContactPoint have officially joined forces to integrate LogMyCalls performance management with call recording and VoIP solutions. LogMyCalls is ContactPoint's call tracking and call monitoring software solution that will integrate performance management SaaS into SIP Print's VoIP call recording platform. Such an integration will allow the two companies to bring call scoring and improved productivity to call centers.
3/7/2012

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Testimonials
[8:20]
SIP Print Helps Payworks Boost Quality Assurance
SIP Print recently worked with Payworks, a Canadian payroll company, enabling Payworks to boost its Quality Assurance and archiving capabilities thanks to SIP Print's top-of-the-line...
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SIP Print Events
SIP Print is here, come meet us at...

Enterprise Connect
Mar 26-29, 2012
Orlando ›Learn More

1-The Wings over the Rockies Air & Space Museum
April 25, 2012
7711 East Academy Boulevard #1 Denver, Colorado 80230-6929

2-F1 Race Factory
May 16, 2012
317 S. 48th Street Phoenix, Arizona 85034
Orlando

The IT Summit
May 16, 2012
Denver, Colorado ›Learn More
SIP Print Releases
Call Recording Version 1.42 from SIP Print Incorporates API and HTTPS
Not all call recorders are made equal, no, especially with today’s advancements from the industry’s leading players in the hosted call recording space. This week, SIP Print emphasized its leading stance in the market space with the unleashing of its new series of...
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SIP Print Announces Technology Partnership with eZuce Relationship
Westlake Village, California, January 2011—SIP Print LLC, the leading Pure SIP Recording™ Manufacturer, announced today it has entered into a technology partnership with eZuce, the first company to provide a SIP-based software only solution to enable...
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SIP Print Call Recording Receives TMCnet's 2009 Communications Solutions Product of the Year Award
SIP Print has announced that Technology Marketing Corporation has named SIP Print Call Recording as a recipient of a 2009 Communications Solutions Product of the Year Award...
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SIP Print Awarded INTERNET TELEPHONY's 2010 TMC Labs Innovation Award
Technology Marketing Corporation has named SIP Print Products and Services as a 2010 TMC Labs Innovation Award winner. In a release, Don Palmer, CEO of SIP Print, said the award coincides with the ever increasing market demand in the marketplace across a wide spectrum of industries with strong call recording requirements, such as financial services, legal, healthcare, automotive, call centers, energy, manufacturing, government and first responders. He said the company is honored by TMC Labs and to have passed its rigorous innovation award criteria...
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SIP Print Launches SIP Print Labs Hosted hosted and Co-Lo Program
Lab Customization Program to Provide Custom Call Recording Products and Services for Leading Hosted and Co-Lo hosted Providers Based Upon Sip Print Call Recording Systems...
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SIP Print Launches SIP Print Labs
Lab Certification to Authenticate Interoperability between Leading hosted IP-PBX Systems and SIP hosted Call Recording Platform Los Angeles (PRWEB) June 23, 2009 — SIP Print™...
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Product Showcase
The world's first and only affordable SIP-compliant call recording system
Not sure why you should record your calls? › Learn More
Awards
Video Showcase
ITEXPO WEST 2010: SIP Print Interview
TMC's Juliana Kenny speaks with Jonathan Fuld, CTO, SIP Print
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